P&WC’s field support representatives (FSRs) and mobile repair teams (MRTs) also are readying for that first delivery and are currently being trained on the nuances of the PurePower® PW800 engine, such as its single-piece fan and larger access panels. Training is also available through new technologies, such as Librestream’s Onsight software, a mobile collaboration tool, which will help P&WC offer real-time customer service to PurePower® PW800 operators.
Read more: Borescope inspection: a new mobile solution to get remote expert help
Training extends to the dedicated teams in Montreal and Toronto, who will be equipped and trained on new advances in customer service, such as an integrated troubleshooting tool that combines the engine and aircraft database into one easy-to-use service. “This effort to deliver a seamless, high-value service for the customer really highlights our focus on the customer experience,” says Tania.
New Support Team
A focus on the hands-on experience is evident in a support network created for the PurePower® PW800 engine program. At a heightened level, P&WC has a dedicated support team based in Savannah (Georgia) that works only on these engines. Comprised of technical specialists that honed their knowledge of the engine while embedded with Gulfstream during the G500’s flight test program, this dedicated support team will provide, for Gulfstream and its customers, expertise unrivalled in business aviation.
Open for Enrolment
PurePower® PW800 customers can enhance this support with P&WC's “white glove” maintenance and support program, ESP® PurePower® PW800. This program, which is now open for enrolment, reimagines the concept of customer support. Every operator is assigned an account manager as the primary point of contact who is fully versed in the customer’s needs. What's more, to ensure premium support, account managers are assigned to be located close to the customer and main service provider locations.
ESP PurePower® PW800 is a comprehensive program, offering all-inclusive services such as EcoWash, borescope inspections, troubleshooting support and digital engine services for data-driven engine prognostics and health management. In a major departure from other OEM maintenance and service plans, ESP PurePower® PW800 moves away from geographic pricing to provide every customer a standard, predictable global-fee structure and discards minimum annual utilization requirements so the customer only pays for the hours flown.
P&WC's novel approach to develop, launch and support the PurePower® PW800 engine family is part of a broader effort to set a new benchmark in customer service. You can find out more about this commitment on Airtime, such as our article on the global, 24-hour CFirst operations in Montreal and Singapore and our insightful look at powerful new diagnostics, prognostics and health management tools that make engine health monitoring even easier.