“Our objective is to be able to provide borescope inspections and troubleshooting for every engine,” notes Ismael. “We have many new tools and technologies at our disposal, such as Onsight, a mobile collaboration tool that lets our MRTs supporting customers in the field connect directly with our engineers via a secure, live audio-video link. It even includes the ability to connect the borescope to Onsight on a smartphone or tablet via a collaboration hub.
Other services offered will include on-wing repair, on-wing hot section inspection (HSI) and basic line maintenance services such as compressor and turbine washes. Services will vary depending on the engine type. The presence of MRTs in the region will give operators of P&WC engines more options and greater flexibility.
The new offices will work together, coordinating communications so that they are ready to respond immediately and to provide targeted support wherever needed.
Helping Educate Operators
As the African aviation market is rapidly growing, there is a need to support operators with training and educational activities.
The new offices are already allowing P&WC to do just that. Recently, the team helped the United Nations World Food Programme run an aviation safety seminar with operators from Kenya who fly aircraft for the humanitarian organization.
Once the Kenya office opens later this year, the team will reach out to customers in the surrounding area with a series of roadshows.
“They will give updates on engines, present best practices and listen to customers about the challenges they face and what we can do to help them,” says Ismael.
"The purpose of the team is to get closer to our customers and understand all the nuances of their operational realities. It also gives us an opportunity to share best practices and solutions on how they can reduce costs and maximize their aircraft availability."
- MAXIME MARSAUD, MOBILE REPAIR TEAM, EMEA REGION
P&WC is also working on other initiatives to enhance services to customers in Africa and nearby areas. These include tailored maintenance programs, such as P&WCSMART solutions, which focus on looking for ways to reduce costs and move operators to more fully planned maintenance environments. Other offerings, such as FAST™ Solution and Oil Analysis Technology, use advanced prognostics and analytics to streamline maintenance. These solutions include important considerations such as improving access to rental engines and other assets.
As Africa is not the only hot spot in aviation, P&WC is also expanding in other markets. Discover how P&WC experts are bringing local support to aircraft owners and operators in South America.