Our customer service portal, MyP&WC Power, hosts more than 460 technical manuals that guide aircraft engine maintenance and repair. Nearly 16,000 users access them, some use them daily.
Our customers need updated information at all times, Eric Longpré Manager,
Technical Information Services, Customer Service at P&WC tells Airtime. "There’s no way to operate the engine without it." Ensuring the technical manuals are current and accessible is all-important.
"Mechanics are using tablets and phones to leverage electronic manuals more and more. All the time as internet access
becomes increasingly ubiquitous in the hangar and in the field", says Eric.
Technical Manuals Always Current
With over 325,000 pages of online documentation to maintain, updates are constantly underway. Current versions,
revised as often as twice a year, are now more accessible than ever. "Operators never have to ask themselves if it’s the latest information or not. This data is as important as the engine itself," says Eric.
“The likelihood of having an expired publication has been eliminated,” Michael Da Silva, Director of Maintenance Training at FlightSafety International tells Airtime, "that makes a big difference to the mechanic in the hangar."
Michael says that another advantage of the new portal is that digital publications are optimized for various devices. “You can view them on a laptop or tablet, and new colour integration makes them easier to read, which is great."
He also likes the fact that publications can be downloaded. “That’s a big advantage in a real-world scenario where you don’t have internet access."